I also receive the news e-mails and announcements of updates to the system, but not this one. What is going on? Are my spam-filters to tough or did I not get a message?

That is no doubt correct Karel but from comments on the iLiad’s forum and my own personal experience few, if any, users are able to make their iLiad run for 12hrs on a single charge. The majority seem to have battery lives of less than 10hrs or significantly less if they are actually using their iLiad for note taking. Those whose iLiad’s last for close to the 12hr claim are generally using NON-IREX software such as ipdf.

Whilst I commend iRex for running an open forum and blog for users to express opinions and feedback, iRex continues to make unrealistic and unachievable battery performance claims. Customers have spent a lot of money purchasing a device which does not meet specifications. Why should iRex be allowed to get away with these blatant lies and expect customers to take it on the chin? iRex do not deserve our support if that is their business model.

I’ve been thinking about purchasing an iLiad, but now having seen the above posts and the apparent contempt with which iRex is treating its customers, I’m having second thoughts.

What’s going to happen down the line when something goes wrong with my iLiad? Will there be another arbitrary cutoff date thats not advertised, beyond which I won’t be eligible for repair / support / replacement / at-least-some-kind-of-dialogue-or-explanation? And will this cutoff date be applied retrospectively?

I think I’ll sit on my $$ and wait for the Amazon Kindle ebook reader – Amazon seem to at least know how to support the people who keep them in business.

And I quote..

“As a follow up on the previous communication in regard to the battery life we would like to announce that we will offer the owners of the current model a free battery replacement.”